What is the process of getting my credential evaluation done by your company?
In order to have a complete credential evaluation, we require applicant to complete an application, provide accurate biographical and education history, submit all the required education records and documentation, and pay appropriate fees.
How long does the credential evaluation take?
The standard turnaround time for us to complete credential evaluation is 10 calendar days. We do have rush service in case the applicant needs the evaluation faster. There is option to add rush service to the regular evaluation time frame when completing the online or paper application. However, the time frame to complete the evaluation might be longer in case of document verification. Please contact us for more information.
Do I need to send my original or official documents to you?
No. You do not need to send your original or official copy of your educational documents to us unless we require or request for it. Clear, legible copies will suffice. However, we may request that you bring or send the original documents to our office. Please note that we will return the original education documents submitted to us.
Will you return my original documents?
Yes. We will return the original documents sent to our office if we request it. We will return the original copy to you by certified/ signature confirmation receipt at applicant’s expense. Any request for original documents must be in writing.
Do I need to notarize copy of my documents for you to accept it?
No. You do not need to notarize any document. Original or Photocopy of the original copies will suffice.
Do you translate document?
Yes. We provide certified translation documents in various languages. The price is $50.00 per page. Please see our service under Document Translation Service.
What is the difference between a General Evaluation and a Course-by-Course/Comprehensive evaluation?
General Evaluationprovides an overview/summary of education credentials obtained abroad to the United States equivalent. In the report, we include the purpose of evaluation, list institution(s) attended, the name, type, and level of degree or diploma obtained; the name of the course completed and institution(s) accreditation and recognition, as well as the overall equivalent of the educational qualification obtained.
Course-by-Course Evaluation, on the other hand, contains the same information as a general evaluation and other information such as courses completed at the post-secondary level, credits, and grades conversion. We also calculate and provide GPA information on a U.S. 4.0 scale.
How do I know which Evaluation Type I need or to choose from?
You will need to contact the educational institution, employer, government agency, or licensing board or agency where you intend to use the evaluation for specific type of evaluation they require.
How long does your company keep credential evaluation records/report?
We keep evaluation report for a period of five (5) years. After this period, the applicant needs to submit a new application for evaluation and submit all the necessary documents for evaluation.
Can I obtain a copy or copies of my evaluation report at a later date?
Yes. You will be able to obtain as many copies as you want once we have completed the evaluation within a period of five (5) years. There is a fee of twenty dollars ($20) for each extra copy.
Can you send the evaluation report prepared directly to the institution, agency or company I want?
Yes. We will send your completed evaluation report directly to the institution, agency, or company you indicated on the application. Please make sure you provide complete name and address on the application.
Do you charge per educational document?
No. We do not charge per document. Instead, applicants pay one fee regardless of how many educational credentials submitted to us for evaluation.
What is the refund policy in case of withdrawal of the evaluation request?
We do not offer any refund if the applicant cancel or withdraw the application after it has been submitted.
Can the type of evaluation request be changed once placed? What sort of penalties apply?
Yes, we allow the applicant to change evaluation request ONLY if the request is made within 24-hours of submitting the application for credential evaluation. We will not honor any request for change after this period.
Who should I contact if I have any questions about my evaluation after it is prepared?
We are happy to answer any questions you may have about the evaluation we prepared for you. You will be able to speak to a live person. Please contact us on telephone 214-693-3869, email firstname.lastname@example.org or in writing to our office address: 3317 Finley Road, Suite 214, Irving, TX 75062.
We are available Monday – Friday: 10 am – 7 pm Central Standard Time (CST).